Return & Exchange Policy

We accept returns within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer service team at [contact information] to obtain a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number will not be accepted.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days, e.g., 5-7 business days].

Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error or a defective product.

Exchange

We offer exchanges for defective or damaged items upon receipt or if you received the wrong item. If you need to exchange an item, please get in touch with our customer service team at [contact information] to arrange a replacement.

To be eligible for an exchange, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Once your exchange is approved and processed, we will promptly send you a replacement item. If the item is out of stock, we will issue a refund or offer a suitable alternative, whichever you prefer.